ISO 9001 Audit Support
Construction & Property Maintenance
A regional construction business failed their ISO 9001 Stage 2 audit with ten non-conformities to address, a hard deadline, and the imminent departure of the manager who had led the effort. AppleBoar resolved it in 4.5 days. The submission came back with zero changes.
The Problem
A regional construction and property maintenance business came to AppleBoar having failed their ISO 9001 Stage 2 audit. The auditor had identified ten issues requiring a formal Corrective Action Plan before resubmission.
The situation was time-critical. The business had a hard deadline before the Christmas holidays, with ISO 9001 certification needed to strengthen upcoming tender applications in the new year. Compounding the pressure, the senior manager who had been leading the compliance effort for the previous nine months was moving on. The business needed to get the submission over the line and ensure the process was properly documented for whoever picked it up next.
The Process
AppleBoar began with a management team session to understand the business context and map the gaps against the auditor's findings. This was followed by a series of 1:1 sessions with members of the team across operations, finance, and site management.
The analytical work was powered by Google Gemini and NotebookLM. Existing compliance documentation was loaded alongside the ISO 9001 standard requirements, and NotebookLM was used to gap-hunt, identifying precisely where the documentation fell short and proposing corrective approaches for each non-conformity.
Gemini then generated a suite of draft policies, trackers, registers, and meeting frameworks as templates for the management team to review and approve. Every AI-generated document was subject to human sign-off before distribution. This kept full governance and accountability over the outputs throughout.
Once approved, documents underwent a final gap-hunting pass before being distributed company-wide and uploaded to the client's compliance platform in preparation for resubmission.
The Solution
A complete suite of 15 compliance documents, produced and uploaded to the client's compliance platform. A comprehensive Wrap Report was also produced, documenting the engagement and setting out all ongoing compliance commitments, giving the business a clear, transferable record of what had been done and what was needed to maintain accreditation going forward.
The Impact
- Full ISO 9001 certification achieved, giving the business the accreditation needed for upcoming tender applications.
- Zero non-conformities on resubmission. The auditor returned no changes, having previously flagged ten issues across three major and seven minor categories.
- Submitted 6 days ahead of the agreed deadline.
- Delivered in 4.5 days of AppleBoar time, resolving a compliance challenge that had been in progress internally for nine months.
- Compliance approach fully documented and ready to hand over, reducing the risk of knowledge loss.
"We got Rob Balderstone in to help with our ISO 9001 accreditation, and he knocked it out of the park. Using AI, he introduced a level of speed and accuracy that literally saved us weeks of work. Beyond the tech, Rob's personal approach is what got us over the line. He is a clear communicator, incredibly pragmatic, and genuinely went above and beyond to understand our specific needs. Thanks to his assistance we submitted ahead of schedule, and passed accreditation with no additional comments or feedback for improvement. I can't recommend Rob, and AppleBoar highly enough."
